Section I General Provisions
1. These Terms and Conditions set out the rules for using the Online Store operating at 3dforge.xyz, the principles for concluding and performing contracts for the sale of Goods and contracts for the supply of Digital Content, as well as the rules for providing services by electronic means[cite: 2].
2. The owner of the Online Store and the seller is WARMONGER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Warsaw (02-591), ul. Stefana Batorego 33/95, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register, under KRS number 0001025896, with a share capital of PLN 5,000, NIP: PL7712924299, REGON: 524767807, hereinafter referred to as the "Seller"[cite: 2].
3. "3DForge" is a trade name under which the Seller operates the Online Store[cite: 2]. It does not constitute a separate legal entity[cite: 2]. The Seller is exclusively the party to all agreements concluded via the Online Store[cite: 2].
4. Seller's Contact Details:
1) correspondence address: WARMONGER Sp. z o.o., ul. Stefana Batorego 33/95, 02-591 Warsaw, Poland[cite: 2];
2) e-mail address: info@3dforge.xyz[cite: 2];
5. Definitions of terms used in these Terms and Conditions:
1) Online Store — the online service operated at 3dforge.xyz along with its subpages and functionalities, enabling the conclusion of distance contracts[cite: 2];
2) Customer — a Consumer, a Sole Trader with Consumer Rights, or an Entrepreneur who concludes or intends to conclude an agreement with the Seller[cite: 2];
3) Consumer — a natural person performing a legal transaction with the Seller that is not directly related to their business or professional activity (Article 221 of the Polish Civil Code)[cite: 2];
4) Sole Trader with Consumer Rights (PNPK) — a natural person concluding a contract directly related to their business activity, when the content of the contract shows that it does not have a professional character for them, resulting in particular from the subject of their business activity made available under the provisions on CEIDG (Article 7aa of the Polish Act on Consumer Rights)[cite: 2];
5) Entrepreneur — a natural person, a legal person, or an organizational unit without legal capacity granted legal capacity by separate provisions, concluding an agreement within the scope of conducted business activity, not being a PNPK[cite: 2];
6) Goods — a movable item offered in the Online Store, in particular a finished 3D print[cite: 2];
7) Digital Content — data produced and supplied in digital form, in particular a 3D model file intended for self-printing, offered in the Online Store[cite: 2];
8) Account — an individual panel of the Customer in the Online Store, created after registration[cite: 2];
9) Order — a declaration of intent made by the Customer aimed directly at concluding an Agreement via the Online Store[cite: 2];
10) Agreement — an agreement for the sale of Goods or an agreement for the supply of Digital Content, concluded between the Customer and the Seller at a distance[cite: 2];
11) Working Day — any day from Monday to Friday, excluding statutory public holidays in Poland[cite: 2];
12) Terms and Conditions — this document[cite: 2];
13) Act on Consumer Rights — the Polish Act of 30 May 2014 on Consumer Rights[cite: 2];
14) Force Majeure — an external event of an extraordinary nature, impossible to foresee at the time of concluding the Agreement and impossible to prevent despite exercising due diligence, in particular an epidemic, war, armed conflict, riots, fire, flood, natural disaster, breakdown of telecommunication infrastructure of supra-local scope, general or industry strike, acts of public authority introducing restrictions on the import, export, or trade of goods[cite: 2].
6. These Terms and Conditions are provided free of charge in the Online Store in a manner that enables obtaining, reproducing, and recording their contents[cite: 2]. The Customer may download, save, or print the Terms and Conditions at any time[cite: 2].
7. The Customer is obliged to read the Terms and Conditions before placing an Order[cite: 2]. Placing an Order implies acceptance of these Terms and Conditions[cite: 2].
8. Persons with full legal capacity may use the Online Store[cite: 2]. Persons with limited legal capacity may conclude agreements only with the consent of their legal representative, with the exception of agreements commonly concluded in minor everyday matters[cite: 2].
9. The rules for processing personal data are described in the Privacy Policy available in the Online Store[cite: 2].
10. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code, the Act on Consumer Rights, and the Act on the Provision of Services by Electronic Means[cite: 2]. The provisions of these Terms and Conditions do not exclude or limit any rights granted to Consumers and PNPK under mandatory legal provisions; in the event of conflict, mandatory statutory provisions shall prevail[cite: 2].
Section II Technical Requirements and Rules for Using the Online Store
1. To use the Online Store, the following are required:
1) a device with access to the Internet[cite: 2];
2) an up-to-date web browser with JavaScript and necessary cookies enabled[cite: 2];
3) an active e-mail account[cite: 2].
2. To use purchased Digital Content, software supporting files in the format in which the Digital Content is delivered is additionally required[cite: 2]. Technical specifications and requirements for each Digital Content are indicated in its description in the Online Store[cite: 2].
3. The Seller does not guarantee that a given Digital Content will be compatible with every 3D printer, software, or material/filament[cite: 2]. Technical requirements and limitations indicated in the product description constitute an element of conformity of the Digital Content with the Agreement[cite: 2].
4. The Customer is obliged to use the Online Store in accordance with the law and good manners[cite: 2]. Providing unlawful content and taking actions that disrupt the operation of the Online Store, in particular attempts of unauthorized access, automated downloading of content that overburdens infrastructure, and bypassing security measures, are strictly prohibited[cite: 2].
5. The Seller takes measures to ensure the proper operation of the Online Store[cite: 2]. The Seller reserves the right to introduce short technical breaks, about which users will be informed in advance whenever possible[cite: 2].
Section III Electronic Services
1. The Seller provides the following services free of charge by electronic means:
a) maintaining an Account[cite: 2];
b) Newsletter[cite: 2];
c) contact form[cite: 2];
d) posting reviews of Goods and Digital Content[cite: 2].
Account
2. The agreement for maintaining an Account is concluded upon registration[cite: 2]. Registration requires providing an e-mail address, first and last name, and setting a password[cite: 2]. An Account is required to access purchased Digital Content[cite: 2].
3. The Customer is obliged to keep the password confidential and not make it available to third parties[cite: 2]. The Seller never asks Customers for their passwords[cite: 2].
4. The agreement for maintaining an Account is concluded for an indefinite period[cite: 2]. The Customer may terminate it at any time and without giving any reason by submitting an Account deletion request in the Account panel or by sending a message to the Seller's e-mail address[cite: 2]. Deletion of the Account does not affect the performance of already concluded Agreements or obligations resulting from tax and accounting regulations[cite: 2].
5. Deleting the Account results in loss of access to Digital Content made available in the Account panel[cite: 2]. The Customer should download purchased files prior to submitting an Account deletion request[cite: 2].
Newsletter
6. The service is provided based on separate consent[cite: 2]. The Customer may unsubscribe at any time by using the link in the message footer or by sending information to the Seller's e-mail address[cite: 2].
Contact Form
7. The service consists of sending a message to the Seller and providing a response to the indicated e-mail address[cite: 2]. The agreement is concluded for a single performance[cite: 2].
8. The Seller may terminate the agreement for the provision of services by electronic means with a 14-day notice period, or in the case of a gross violation of these Terms and Conditions by the Customer (in particular providing unlawful content or posing a security threat) — with immediate effect[cite: 2].
9. Complaints regarding electronic services may be submitted to the Seller's e-mail address[cite: 2]. The Seller considers them within 14 days[cite: 2].
Section IV Goods, Digital Content, and Prices
1. Information about Goods and Digital Content listed in the Online Store, including descriptions, photos, and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code, rather than a binding offer[cite: 2].
2. Product photos are for illustrative purposes[cite: 2]. In the case of 3D prints, minor differences in material shade, surface texture, and visible layer lines resulting from printing technology are permissible[cite: 2]. These differences do not constitute non-conformity of the Goods with the Agreement, provided they fall within the range described in the product page[cite: 2].
3. Prices listed in the Online Store are gross prices in Polish Zloty (PLN) and include VAT[cite: 2]. Prices do not include delivery costs, which are indicated separately during the checkout process[cite: 2].
4. In the case of announcing a price reduction, the Seller indicates alongside the reduced price the lowest price of the Goods or Digital Content that applied during the 30-day period prior to the price reduction[cite: 2]. If the product has been offered for less than 30 days, the lowest price since the start of offering is displayed[cite: 2].
5. The binding price for both parties is the price indicated in the Order summary at the time of placing the Order[cite: 2].
6. The Seller issues an electronic invoice and sends it to the e-mail address provided by the Customer, to which the Customer agrees[cite: 2]. A Customer who is an Entrepreneur or a PNPK is obliged to provide their company name and Tax ID (NIP) prior to concluding the Agreement[cite: 2].
Section V Placing Orders and Concluding Agreements
1. An Order is placed by adding selected items to the cart, filling out the Order form, and confirming it by clicking the button marked "Order and pay" or an equivalent phrase[cite: 2].
2. An Order covering Goods or Digital Content can be placed without creating an Account[cite: 2].
3. In the Order form, the Customer provides data necessary to fulfill the Agreement: full name, e-mail address, and for physical Goods — phone number and delivery address[cite: 2]. Entrepreneurs and PNPK also provide company name and Tax ID (NIP)[cite: 2].
4. Before confirming the Order, the Customer is informed of: total price including taxes, delivery costs, chosen delivery and payment method, fulfillment time, and that the Order entails an obligation to pay[cite: 2].
5. The Agreement is concluded upon confirmation of Order acceptance sent by the Seller to the Customer's e-mail address[cite: 2]. The confirmation includes Order details and these Terms and Conditions on a durable medium[cite: 2].
6. If Order fulfillment turns out to be impossible (e.g., unavailability of Goods or obvious pricing error), the Seller will inform the Customer immediately[cite: 2]. In such case, the Agreement is not concluded, and all received payments will be refunded promptly[cite: 2].
7. The Customer is obliged to verify the content of the Order confirmation and immediately report any errors to the Seller's e-mail address[cite: 2].
Section VI Payments
1. The Online Store accepts electronic payments via Stripe (credit/debit cards, BLIK, Google Pay, Apple Pay) — operated by Stripe Payments Europe, Limited based in Dublin[cite: 2].
2. The Seller does not receive or store payment card numbers[cite: 2]. Payments are handled entirely within the payment operator's secure system, on terms specified in its terms and privacy policy[cite: 2].
3. To prevent payment fraud, the payment operator conducts automated transaction risk assessments[cite: 2]. High-risk transactions may be rejected, preventing contract conclusion[cite: 2]. The Customer has the right to request human intervention, express their view, and contest the decision by contacting the Seller via e-mail indicated in Section I item 4[cite: 2].
4. Payment must be made immediately after placing the Order, no later than within 3 Working Days[cite: 2]. Failure to pay within this period entitles the Seller to withdraw from the Agreement after issuing a reminder with an additional deadline of at least 3 days[cite: 2].
5. Orders including Digital Content are fulfilled only after payment has been credited[cite: 2].
Section VII Order Fulfillment and Delivery of Goods
1. Order processing time for Goods is indicated on the product page and measured in Working Days from payment crediting[cite: 2]. Standard processing time is 2 to 5 working days[cite: 2].
2. Delivery of Goods is available within the Republic of Poland and European Union member states[cite: 2].
3. Shipments are dispatched via Furgonetka sp. z o.o. sp.k.[cite: 2] Delivery is performed by the carrier chosen by the Customer (in particular InPost Sp. z o.o.)[cite: 2].
4. Ordered Goods are delivered within EU member states via carriers cooperating with the Seller[cite: 2]. Available delivery methods:
a) delivery to an automated parcel locker or pickup point[cite: 2];
b) direct courier delivery to the specified address[cite: 2].
5. The current list of carriers, delivery times, and costs are presented on the "Delivery and Payments" page and in the order summary[cite: 2]. Delivery costs are binding from the moment of placing the Order[cite: 2].
6. Personal pickup and cash on delivery options are not offered[cite: 2].
7. Delivery costs are borne by the Customer unless otherwise stated in the Online Store[cite: 2].
8. For shipments outside the EU, the Customer is responsible for any applicable customs duties, import taxes, or administrative fees not included in the product price or shipping cost[cite: 2].
9. Risk of loss or damage to Goods transfers:
a) to Consumers and PNPK — upon physical handover of Goods to the Consumer/PNPK or a designated third party[cite: 2];
b) to Entrepreneurs — upon handing over the Goods to the carrier[cite: 2].
10. An Entrepreneur Customer who identifies damage or shortage in a shipment is obliged to perform all necessary actions to establish carrier liability, in particular drawing up a damage protocol[cite: 2].
Section VIII Digital Content Delivery and License Scope
1. Digital Content is delivered immediately after payment is credited, by making the file available for download in the Account panel and sending an individual, non-public link assigned to the Order to the Customer's e-mail address[cite: 2].
2. The link mentioned in item 1 should not be shared with third parties[cite: 2]. Downloads made using it are attributed to the Customer's Order and Account[cite: 2].
3. The download limit for each purchased Digital Content is 1 download, and file access in the Account panel is maintained for 12 months from contract conclusion[cite: 2]. After reaching the limit or expiration, the Customer may request free re-access if the file remains in the Seller's resources[cite: 2].
4. The Seller logs the date, time, Order number, Account ID, and IP address for each download to enforce limits and detect license breaches[cite: 2].
5. Upon delivery, the Seller grants the Customer a non-exclusive, non-transferable license without territorial or time limits for:
a) saving and reproducing the file on personal devices as necessary for use[cite: 2];
b) producing physical 3D prints based on the file for personal use[cite: 2];
c) modifying the file for personal needs, without the right to distribute derivative works[cite: 2].
6. The license explicitly excludes:
a) further redistribution, sharing, reselling, renting, or publishing the file in any form[cite: 2];
b) producing physical 3D prints for sale or commercial distribution[cite: 2];
c) granting sublicenses[cite: 2];
d) removing origin identification marks[cite: 2].
7. Breach of license terms entitles the Seller to terminate the license with immediate effect and pursue copyright infringement claims[cite: 2].
8. Proprietary copyrights to Digital Content remain with the Seller or licensors[cite: 2]. Contract conclusion does not transfer copyrights to the Customer[cite: 2].
Section IX Right of Withdrawal — Consumers and PNPK
1. A Consumer or PNPK who concluded a distance contract may withdraw from it within 14 days without giving any reason and without incurring costs (except for statutory exceptions)[cite: 2].
2. The withdrawal period begins:
a) for Goods — from taking physical possession of the Goods[cite: 2];
b) for other contracts — from the date of contract conclusion[cite: 2].
3. Withdrawal notice may be sent to info@3dforge.xyz or in writing using the form in Annex 1 (optional)[cite: 2].
4. The Seller will promptly acknowledge receipt of withdrawal notice on a durable medium[cite: 2].
5. In the event of withdrawal, the contract is deemed not concluded[cite: 2].
6. The Seller refunds all payments received, including standard delivery costs, within 14 days of receiving the notice[cite: 2].
7. The Seller may withhold refunds until Goods are returned or proof of return shipping is provided[cite: 2].
8. Direct costs of returning Goods are borne by the Consumer/PNPK[cite: 2].
9. Consumers/PNPK are liable for any diminished value of Goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning[cite: 2].
Exclusions from the Right of Withdrawal
10. The right of withdrawal does not apply to:
a) supply of Digital Content not on a tangible medium if performance began with explicit consent acknowledging loss of withdrawal rights[cite: 2];
b) non-prefabricated Goods produced to Customer specifications or personalized[cite: 2];
c) the exclusion in item 10(b) applies only to custom orders (e.g., custom 3D models/prints), not standard catalog products in preset colors/sizes[cite: 2];
d) for Digital Content, the Customer checks an express consent checkbox during checkout[cite: 2];
e) if the checkbox is unchecked, delivery occurs after the 14-day withdrawal period expires[cite: 2].
Section X Statutory Complaints — Non-conformity of Goods
1. The Seller is liable to Consumers and PNPK for any lack of conformity of Goods existing at delivery and revealed within two years[cite: 2].
2. Liability covers defects existing at delivery revealed within two years[cite: 2].
3. Complaints can be submitted to info@3dforge.xyz or in writing[cite: 2].
4. Complaints should include Order details, description of non-conformity, and remedy requested[cite: 2].
5. The Customer may request repair or replacement[cite: 2].
6. Repairs/replacements are executed within a reasonable time at the Seller's expense[cite: 2].
7. Price reduction or withdrawal may be requested if repair/replacement is refused or impossible[cite: 2].
8. Refunds following price reduction or withdrawal are processed within 14 days[cite: 2].
9. Complaints are answered within 14 days[cite: 2].
10. Consumers and PNPK do not bear costs associated with justified complaints[cite: 2].
Section XI Statutory Complaints — Digital Content
1. The Seller is liable for conformity of Digital Content with the Agreement[cite: 2].
2. Digital Content is conformant if it matches descriptions, formats, and functionalities indicated[cite: 2].
3. The Customer may request bringing Digital Content into conformity[cite: 2].
4. Price reduction or withdrawal may be claimed if non-conformity persists[cite: 2].
5. Withdrawal is not permitted if non-conformity is minor[cite: 2].
6. Upon withdrawal, the Customer must cease using and delete the Digital Content[cite: 2].
7. Refunds are processed within 14 days[cite: 2].
8. Section X items 3, 4, and 9 apply accordingly[cite: 2].
Section XII Reviews
1. Posting reviews is voluntary and free[cite: 2].
2. Reviews are verified against actual purchase records linked to Orders[cite: 2].
3. False, unlawful, or promotional reviews are strictly prohibited[cite: 2].
4. The Seller does not alter reviews but may remove violating entries[cite: 2].
5. False reviews are never commissioned or bought[cite: 2].
Section XIII B2B Provisions (Entrepreneurs Only)
1. Applies exclusively to non-PNPK Entrepreneurs[cite: 2].
2. Statutory warranty claims must be reported within 7 days of defect discovery[cite: 2].
3. Total liability is capped at the Order value paid; lost profits are excluded[cite: 2].
4. The Seller is not liable for non-performance caused by Force Majeure[cite: 2].
5. Rights transfer requires prior written consent[cite: 2].
6. Disputes are settled by the court competent for the Seller's seat[cite: 2].
Section XIV Personal Data
1. The Seller is the Data Controller[cite: 2].
2. Detailed rules are set out in the Privacy Policy[cite: 2].
3. Contact: info@3dforge.xyz[cite: 2].
Section XV Out-of-Court Dispute Resolution
1. Out-of-court options are available to Consumers/PNPK[cite: 2].
2. Examples include arbitration courts or consumer ombudsmen[cite: 2]:
1) Permanent Arbitration Consumer Court in Warsaw[cite: 2];
2) Trade Inspection Inspectorate in Warsaw[cite: 2];
3) Free help from municipal consumer advocates[cite: 2];
4) Mediation Services[cite: 2].
3. More information is available at uokik.gov.pl[cite: 2].
4. The Seller considers each out-of-court request individually[cite: 2].
Section XVI Final Provisions
1. Terms may be amended for valid legal/technical reasons[cite: 2].
2. Registered users are notified 14 days in advance[cite: 2].
3. Orders are governed by the Terms active at the time of purchase[cite: 2].
4. Governed by Polish law[cite: 2].
5. Annex 1 forms an integral part[cite: 2].
6. Effective as of August 7, 2026[cite: 2].
Annex 1 — Model Withdrawal Form
(Form intended for Consumers and Sole Traders with Consumer Rights. Completion is optional.)[cite: 2]
To: WARMONGER Sp. z o.o., ul. Stefana Batorego 33/95, 02-591 Warsaw, e-mail: info@3dforge.xyz[cite: 2]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the supply of the following digital content (*):
……………………………………………………………………………………………………[cite: 2]
Order number: ………………………………………………………………………………[cite: 2]
Date of contract (*) / delivery (*): ………………………………………………[cite: 2]
Name of consumer(s): ………………………………………………………………[cite: 2]
Address of consumer(s): ………………………………………………………………[cite: 2]
Signature of consumer(s) (only if notified on paper):[cite: 2]
……………………………………………………………………………………………………[cite: 2]
Date: …………………………………………………………………………[cite: 2]
(*) Delete as appropriate.[cite: 2]